Effective Date: May 1, 2026

Welcome to Fixaddo. Please read these Terms and Conditions carefully before using our local service marketplace platform. By accessing or using the platform, you agree to comply with and be bound by these terms.

1. Acceptance of Terms

By accessing, browsing, or using the Fixaddo platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, along with our Privacy Policy. If you do not agree to all of the terms, please do not use our services.

2. Platform Overview & Services

Fixaddo is a local service marketplace that connects customers with verified local service providers and vendors.

• Fixaddo acts solely as an intermediary to facilitate communication and booking between users and service professionals.
• Fixaddo does not directly employ the service providers, but we monitor platform quality and trust standards.

3. User Accounts and Security

• To access specific features of Fixaddo, you may be required to register an account.
• Age Requirement: You must be at least 18 years of age to register an account, book services, or use the platform.
• You agree to provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.

4. Bookings and Payments

• Service Bookings: Users can request and schedule services through the Fixaddo application.
• Payment Processing: All payments must be completed through authorized payment gateways.
• Pricing: Service charges and convenience fees are displayed before booking confirmation.

5. Cancellation and Refund Policy

• Cancellations: Users may cancel services up to 2 hours before the scheduled time without penalty.
• Refunds: Eligible refunds will be processed within 5 to 7 business days.

6. User and Vendor Responsibilities

• Users must provide accurate service details and maintain a respectful environment.
• Users should ensure an adult or responsible person is present during service delivery.
• Vendors must provide professional, timely, and high-quality services.

7. Sensitive Services and Verification

• Users and vendors must exercise additional caution for sensitive services.
• Users are encouraged to verify vendor identity and credentials before service begins.
• Fixaddo is not responsible for conducting specialized background checks.
• Users are advised to prefer local or nearby vendors for sensitive services.

8. Prohibited Conduct

• Violating local or national laws.
• Bypassing platform fees through direct contact sharing.
• Posting false or misleading information.
• Harassing or discriminating against users or staff.

9. Review Integrity and Anti-Fraud

• Users and vendors must provide genuine and honest reviews.
• Fake, manipulated, or incentivized reviews are strictly prohibited.
• Violations may result in suspension or permanent banning from the platform.

10. Advertisements and Promotional Content

• Fixaddo currently does not display advertisements or sponsored listings.
• We reserve the right to introduce advertisements in the future.
• Any significant changes will be updated in these Terms and Privacy Policy.

11. Limitation of Liability and Indemnification

• As-Is Basis: The platform is provided without warranties of any kind.
• No Third-Party Liability: Fixaddo is not liable for actions or services provided by vendors.
• Indirect Damages: Fixaddo is not responsible for indirect or consequential damages.
• Liability Cap: Liability is limited to the amount paid for the specific service.
• Indemnification: Users agree to indemnify and hold Fixaddo harmless from related claims.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Nabha, Punjab.